Service Strategy

1. Guidance clarification & prioritization of service providers investments in service
2. Focus on Improving and developing over long term
3. IT Service Management
4. Service Portfolio Management
5. Financial Management for IT Services
6. Demand Management
7. Business Relationship management

Service Design

1. Service Catalogue Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. IT Service Continuity Management
6. Information Security Management
7. Supplier Management

Service Transition

1. Transition planning and support
2. Change management
3. Service asset and configuration management
4. Service validation and Testing
5. Change Evaluation
6. Knowledge Management

Service Operations

1. Event Management
2. Incident management
3. Request fulfillment
4. Problem Management
5. Identity (Access) Management
6. Operation Management

Continual Service Improvement

1. Service Measurement
2. Service Reporting
3. Service Improvement